At ASTRA TRADING LLC. (DBA: Astra WellFit), your satisfaction matters. We are committed to providing high quality products and a smooth, transparent experience. This policy outlines how returns, refunds, and exchanges are handled.

Billing Descriptor Notice

Payments on this website are securely processed through AstraPay. Your bank or credit card statement may display the charge as ASTRA WELLFIT or AstraPay.

Eligibility for Returns

• Returns must be requested within 30 calendar days of delivery
• Items must be unused, unopened, and in original packaging
• Proof of purchase is required for all return requests
• Consumable products, opened items, clearance items, and personalized products are not eligible for return

Return Process

• Contact our support team at support@astrafitness.us to request a Return Authorization
• Securely pack the item with all original contents
• Ship the item only after receiving return instructions from our team

Returns sent without prior authorization may not be accepted.

Refunds

• Once received and inspected, you will be notified of the status
• Approved refunds are processed to the original payment method within 5 to 10 business days
• Shipping fees are non refundable unless the issue is due to an error on our side
• In certain cases, refunds may be processed faster after verification by our support team

Exchanges

To exchange a product, return the original item and place a new order once the refund is completed.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery with clear images. We will arrange a replacement at no additional cost.

Contact Us

Email: support@astrafitness.us
Phone: +1 (781) 867-2510
Hours: Monday to Friday, 10 AM to 5 PM EST