Privacy Policy
Effective Date: January 1, 2025
This Privacy Policy explains how ASTRA TRADING LLC / AIDI Trading Inc. (DBA: Astra WellFit) collects, uses, and protects your personal information when you visit our website, place an order, or interact with our services.
Payments and Billing
All payments on this website are securely processed through AstraPay, the billing system used by Astra WellFit. Charges may appear on your bank or credit card statement as ASTRA WELLFIT or AstraPay.
Information We Collect
We may collect the following information to provide our services effectively:
- Personal details including your name, billing and shipping address, phone number, and email address
- Payment information processed securely through trusted third-party providers
- Account login details if you create an account
- Order history, preferences, and communication records
- Non-identifiable technical data such as IP address, browser type, and device information
How We Use Your Information
Your information is used to support a smooth and secure experience:
- To process and deliver your orders
- To communicate regarding orders, returns, and support inquiries
- To personalize your experience and improve product recommendations
- To enhance website performance, security, and usability
- To comply with legal requirements and prevent fraudulent activity
Sharing of Information
We respect your privacy and do not sell or trade your personal information. Data may only be shared with trusted partners when necessary, including:
- Payment processors for secure transactions
- Shipping and logistics providers
- Analytics and service providers in a non-identifiable format
Data Retention and Security
We retain customer data only as long as required to fulfill orders and meet legal obligations. All information is protected using secure systems, encryption, and controlled access.
Your Rights
You have the right to:
- Request access to your personal data
- Correct or update inaccurate information
- Request deletion of your data, subject to legal requirements
For any privacy-related requests, contact us at support@astrafitness.us
SMS Messaging Policy
Astra WellFit may use SMS communication for important service-related updates such as:
- Order confirmations
- Shipping and delivery updates
- Billing verification
- Customer support communication
By providing your phone number and opting in, you agree to receive these messages.
Message frequency may vary. Standard message and data rates may apply.
Your SMS consent is never shared with third parties.
You can opt out anytime by replying STOP. For help, reply HELP or visit our website.
SMS Privacy Commitment
Astra WellFit does not sell or share your mobile opt-in data with any third parties.
Contact Us
For any questions or concerns:
Email: support@astrafitness.us