Effective Date: January 1, 2025

At AIDI Trading Inc. (DBA: Astra WellFit Canada), we stand behind the quality and freshness of our products. This policy outlines how we handle product quality concerns and customer support requests.

Quality Guarantee

All Astra WellFit products are carefully sourced and packed to maintain freshness, purity, and consistency. We ensure every product meets our quality standards before it reaches you.

What is Covered

• Products that arrive damaged, defective, or incorrect
• Quality concerns related to freshness or packaging integrity
• Issues reported within 7 days of delivery

What is Not Covered

• Opened or partially consumed products unless quality issues are proven
• Improper storage or handling after delivery
• Personal taste preferences or dietary expectations
• Delays caused by shipping carriers

How to Report an Issue

• Contact our support team at support@astrafitness.us within 7 days of delivery
• Provide your order number and a clear description of the issue
• Include photos or videos showing the concern

Our team may request additional details to verify the claim.

Resolution

If your request is approved, we will, at our discretion:

• Send a replacement product at no additional cost
• Issue a partial or full refund
• Provide store credit for future purchases

Limitation of Liability

Our responsibility is limited to the original purchase value of the product. We are not liable for indirect or consequential damages.

Contact

For any product quality or support inquiries:

Email: support@astrafitness.us
Phone: +1 (781) 867-2510