Effective Date: January 1, 2025

Thank you for choosing ASTRA WellFit. We are committed to delivering your order safely, efficiently, and with full transparency. This policy outlines our processing times, shipping methods, and delivery conditions.

Order Processing

Orders are processed within 1 to 2 business days, excluding weekends and holidays. Orders placed after 2:00 PM EST will be handled on the next business day. During peak periods, processing may take slightly longer, and any major delays will be communicated by email.

Shipping Locations

We currently ship within the United States and Canada. Orders are fulfilled through our logistics network to ensure reliable and timely delivery.

Shipping Methods

We use trusted carriers including UPS, FedEx, USPS, and Canada Post. Standard delivery typically takes 3 to 7 business days depending on your location. Faster shipping options may be available during checkout.

Shipping Costs

Shipping rates are calculated at checkout based on destination and order details. Select orders may qualify for free shipping based on promotional conditions.

Duties and Taxes

Orders shipped across borders may be subject to customs duties or import charges. These fees are determined by local authorities and remain the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. Tracking updates may take up to 24 hours to appear.

Lost or Damaged Orders

If your order is delayed, lost, or arrives damaged, contact us within 7 days of the expected delivery date. We will coordinate with the carrier to resolve the issue as quickly as possible.

Shipping Accuracy

Please ensure all shipping details are correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete address information.

Contact

For any shipping related questions:

Email: support@astrafitness.us
Phone: +1 (781) 867-2510
Hours: Monday to Friday, 10 AM to 5 PM EST